Welcome to Keitherns.com. This Fees and Payments policy outlines the terms governing payments, fees, and related matters for purchases made on our website. By placing an order with Keitherns, you agree to comply with and be bound by these terms. Please read them carefully before making any purchase. If you do not agree with any part of these terms, you should not proceed with your purchase.
  1. Pricing

1.1 Product Prices

All prices listed on Keitherns.com are in Indian Rupees (INR) unless otherwise stated. Prices displayed are inclusive of applicable taxes.

1.2 Price Adjustments

Keitherns reserves the right to adjust prices of Products at any time. However, once you place an order and receive an order confirmation, the price is fixed and will not change for that transaction.

  1. Payment Methods

2.1 Accepted Payment Methods

We accept payments through the following methods: – Net banking facilities – Credit cards (Visa, MasterCard, American Express) – Debit cards (Visa, MasterCard, Maestro) – Cash on delivery (COD) for eligible orders – Electronic wallets (e.g., Paytm, Google Pay, PhonePe) – UPI (Unified Payments Interface) – EMI (Equated Monthly Instalments) options available for select credit cards

2.2 Payment Security

 Your payment information is encrypted and processed securely. Keitherns does not store or retain credit/debit card details after the transaction is completed.

2.3 Currency

All transactions are processed in Indian Rupees (INR). If you are making a payment using a non-INR credit card, your bank may charge additional fees based on the applicable exchange rate at the time of purchase.

  1. Order Processing

3.1 Order Confirmation

Upon placing an order, you will receive an order confirmation email with details of the Products ordered, total amount payable, and any applicable shipping charges.

3.2 Payment Confirmation

Payment must be made in full before your order is processed and dispatched. Orders paid via COD are subject to verification and confirmation via phone call or email.

  1. Additional Charges

4.1 Shipping Charges

Shipping fees may apply and will be added to your total order amount. The exact shipping charges will be displayed during the checkout process based on your delivery location and order weight.

4.2 Customs and Duties

For international orders, customs duties and taxes may be applicable upon delivery and are the responsibility of the recipient. Keitherns is not responsible for any customs charges incurred.

  1. Refunds and Cancellations

5.1 Cancellation Policy

 You can cancel your order before it has been dispatched from our warehouse. Once dispatched, cancellations are not possible. To cancel an order, please contact our customer support team immediately with your order details.

5.2 Refund Policy

Refunds will be processed based on the mode of payment used at the time of purchase:

Credit/Debit Card Payments

Refunds will be credited back to the original card used for payment within 7-10 business days after the cancellation request is approved.

Net Banking Payments

Refunds will be credited to the same bank account within 7-10 business days.

Cash on Delivery (COD)

 For COD orders, refunds will be issued via bank transfer or store credit, subject to verification and approval.

5.3 Refund Eligibility

Refunds are processed for eligible cancellations or returns where Products are defective, damaged during transit, or not as described. For non-damaged returns, a restocking fee may apply.

  1. Payment Disputes

6.1 Dispute Resolution

In case of any payment-related disputes or discrepancies, please contact Keitherns customer support immediately. We will investigate the issue and work to resolve it promptly.

  1. Payment Gateway Partners

7.1 Third-Party Payment Gateways

We use trusted and secure third-party payment gateways to process your payments. By using these services, you agree to their terms and conditions.

  1. Changes to Fees and Payments Policy

8.1 Policy Updates

Keitherns reserves the right to update or modify these Fees and Payments policy at any time without prior notice. Changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically for any updates.

  1. Contact Us

9.1 Customer Support

If you have any questions or concerns about our Fees and Payments policy, please contact our customer support team at support@keitherns.com.

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